Complaints

We Value Your Feedback

At La Garan LLC, we want to provide the best products and services as possible. If you ever feel we have not met your expectations, we would love to know why. Your feedback helps us improve and to meet or exceed your expectations.

How to File a Complaint

If you have a complaint about any of our products, services, or your experience with us, please follow these steps:

1. Contact Us:
   Please reach out to our customer service team via email at info@lagaranllc.com or call us at ‪(662) 386-3790‬.
   Alternatively, you can fill out the contact form on our website, and we’ll get back to you as soon as possible.
   
   
2. Provide Detailed Information:
   To help us resolve the issue efficiently, please provide the following:
   
   
   • Your order number (if applicable)
     
     
   • A description of the issue or concern
     
     
   • Any relevant supporting evidence (e.g., photos, receipts, or correspondence)
     
     
3. Complaint Acknowledgment:
   Once we receive your complaint, we will acknowledge it within 48 hours and begin reviewing the details.
   

How We Handle Complaints

• Investigation:
  We will investigate your complaint thoroughly by reviewing all details and any supporting evidence you provide. If we need additional information, we will contact you directly.
  
  
• Resolution:
  Our goal is to resolve all complaints as quickly and fairly as possible. After investigating the issue, we will provide a solution that we believe will satisfy your concerns.
  
  
• Follow-Up:
  After resolving your complaint, we will follow up to ensure that the solution was satisfactory and that the issue has been fully addressed.
  

Escalation Process

If you are unhappy with the way your complaint was handled, you can get a senior representative or manager involved. We at La Garan LLC will take your concerns  seriously and find the best solution for you.

Why Your Feedback Matters

Your feedback means everything to us! Customer feedback is a key indicator of how we develop our products, services, and the entire customer experience. We take complaints very seriously, and we will do everything we can to make sure everything works out for you.

Need Help?

If you need immediate assistance or further clarification, don’t hesitate to contact us at info@lagaranllc.com. Our customer support team is here to assist you.